We want you to be happy with your Ashandy Blades purchase. If something isn’t right, here’s how returns work.
Standard items
You may return an item within 30 days of delivery, provided it’s unused and in the same condition you received it (original packaging, sheath, and any included accessories). To start a return, contact us at info@ashandyblades.com with your order number and reason for the return.
Custom & personalized orders
Custom, personalized, and made-to-order items (engraved names, custom sword builds, bespoke designs) can be cancelled for a full refund within 24 hours of placing the order, or anytime before production begins, whichever comes first. Once production has started, these items are final sale and not eligible for return — except when we made an error, such as an incorrect engraving or a different item than the one you approved. In that case, we’ll make it right with a free replacement, correction, or refund, and it won’t count against this exclusion.
Sale items
Items purchased on sale or at a discounted/clearance price are final sale and not eligible for return or refund, unless the item arrives damaged or defective.
Return shipping
For standard change-of-mind returns, the customer covers return shipping. If the return is due to our error — wrong item, a defect, or damage that occurred before it reached you — we cover return shipping and will send a prepaid label. When shipping a blade back to us, please make sure it’s sheathed or securely wrapped for safe handling in transit.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days. You’ll get an email confirming the refund has been processed.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging, and we’ll arrange a replacement or refund at no cost to you.